FAQs

How do I create an account?

Click “Account” then click “Create an Account”

 What are my shipping options?

You can have your items shipped to you or pick them up at your local parts store! Visit our shipping & returns page for more information.

What payment methods are accepted?

Debit and credit is the only methods of payment accepted. Internal and client accounts will NOT be accepted.

Will I receive an order confirmation?

Once your order has finished processing you will receive a confirmation to the email that you provided. The confirmation includes an order number, a list of item(s), and total.

How can I check the status of my order?

Click “Account” in the upper right corner and login. Under “Order History” click on the order you are trying to track and your status will be displayed. 

How will I know when new items arrive?

For updates on new products, collections, and promotions follow us on Instagram @empirecatgear and like us on Facebook "Empire Cat Gear".

What is your return policy?

You can find our return policy here.