Purchases made in store or on the Empire Cat Gear site (buyempirecatgear.com) may be returned within 30 days of shipment or purchase if item(s) are unwashed, un-worn and in new condition with all original accessories and tags still attached. Must be accompanied by a valid order number. Refunds will be issued in the same form as original payment. Refunds are given for the price on the original order and any applicable taxes. Shipping charges will not be refunded. For merchandise purchased in store you will have to come in to process a return at any one of our locations.
To submit a return online, email us at firstname.lastname@example.org. Please provide your order number and reason for return. Once we receive your email a return shipping label will be processed and sent to the email used on the original purchase. Simply print and affix the prepaid return label to the package and take it to the nearest UPS location. The time it takes to get to us varies based on where it was shipped from but once we receive your item(s) we will process a confirmation email that your refund is complete, and a credit will automatically be applied.
We do not process exchanges for purchases online or in-store. We are unable to process refunds online for orders placed in store. Please email us at email@example.com for any further questions or reference or FAQ page.
Thank you for shopping at buyempirecatgear.com!