Shipping Policy

SHIPPING:
Upon checkout, you will have the option to select from FREE in-store pickup at the Empire location of your choice, UPS Ground, next day, 2-day, or 3-day select. In order to ensure same day processing, your order must be placed by 3:30 p.m. MST (Monday – Friday) (excluding holidays). You will have a chance to review your final shipping cost prior to the completion of your order.

STORE PICKUP:
FREE in-store pickup, select a store near you listed as a pickup option during checkout in the shipping section. Same day pickup available at Mesa Parts Store and all other Empire locations are 1-2 business days.

CUSTOMER SUPPORT:
Our customer service representatives are available to answer your questions.

Hours of Operation:
Monday - Friday, 8 a.m. - 5 p.m. MST
Customer Support: 480-633-4823
Email: buygear@empire-cat.com
Mailing Address:
Empire Southwest LLC
256 W. Juanita Ave
Mesa, AZ 85210